Fuse Service (“us”, “we”, or “our”) operates the websitehttps://fusewestny.com/ (the “Website”). This page explains our policies regarding the collection, use, disclosure, and protection of Personal Information when you use our Website or services.
At Fuse Service, we respect your privacy and are committed to protecting your personal data in accordance with applicable New York and federal law.
Information We Collect
We may collect the following categories of personal information, as applicable:
- Identifiers (such as name, email address, phone number, service address, and IP address);
- Commercial information (such as services purchased, requested, considered, or service history);
- Internet or other electronic network activity information (such as browsing activity, device data, and interactions with content, ads, or website features);
- Geolocation data (such as approximate location derived from IP address);
- Professional or employment-related information (if voluntarily provided);
- Inferences drawn from personal information to help us better understand customer preferences or service needs.
We do not collect or use sensitive personal information except as reasonably necessary to provide requested services, communicate with you, process payments, prevent fraud, maintain security, and comply with legal obligations.
By submitting a form on our Website, you may consent to receive communications from us, including service-related updates, appointment information, promotional messages, and other business communications, where permitted by law. SMS consent information is not shared with third parties or affiliates for their own marketing purposes.
How We Use Your Information
We may use the information we collect for the following purposes:
- To provide, operate, maintain, and improve our services;
- To schedule appointments, dispatch technicians, and manage customer accounts;
- To communicate with you regarding services, estimates, invoices, support, promotions, and updates;
- To personalize your experience on our Website;
- To analyze website traffic, performance, and customer interactions;
- To support call-tracking, lead attribution, and advertising measurement;
- To detect, prevent, and investigate fraud, unauthorized access, misuse, or other security issues;
- To comply with legal, regulatory, and contractual obligations.
Purposes for Each Category of Information
The categories of personal information listed above may be used for:
- Service delivery and account management;
- Customer service and appointment scheduling;
- Marketing, promotions, and SMS notifications, where permitted by law;
- Analytics and website performance;
- Call-tracking;
- Advertising attribution and advanced matching;
- Fraud prevention and security monitoring;
- Legal and regulatory compliance.
How We Share Your Information
We may share personal information with service providers, contractors, and business partners who help us operate our Website, provide services, process transactions, communicate with customers, analyze performance, or support our business operations. We may also disclose personal information to law enforcement, regulators, courts, or other government authorities when required by law or when reasonably necessary to protect our rights, customers, or business.
Our website and business operations may use tools or providers such as:
- Google Analytics
- Google Ads
- Meta Pixel
- Microsoft Clarity
- ServiceTitan DNI
- ServiceTitan Web Scheduler
- Newo.ai chat widget
- Google Search Console
- Bing Webmaster Tools
- Microsoft Ads
- Contractor Commerce
How We Process Your Information
We process personal information only for the purposes described in this Privacy Policy, including providing services, managing customer relationships, scheduling, billing, communication, marketing, and operational support.
We use ServiceTitan, a third-party field service management platform, to store and manage certain customer information, including contact details, job history, appointment data, communication records, invoices, and service records. By using our services, you acknowledge that:
- Customer information may be stored and managed within ServiceTitan systems;
- ServiceTitan may maintain platform-related operational and security logs as part of its standard business and security practices;
- Fuse Service may rely on third-party systems and vendors to support operations, communication, scheduling, payments, and recordkeeping.
We encourage you to review the privacy practices of third-party providers you interact with through our Website or services.
Processing Activities
We may process your information for:
- Service scheduling and dispatch;
- Customer communication by email, SMS, and phone;
- Billing, invoicing, and payment processing;
- Service recommendations and follow-up;
- Internal recordkeeping;
- Website analytics and system administration;
- Security, auditing, and compliance.
How We Protect Your Information
We use administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, and destruction. These measures may include:
- Encryption of data in transit;
- Access controls and authentication procedures;
- Secure data storage environments;
- Routine security monitoring;
- Vendor and service-provider oversight;
- Employee training on privacy and security practices;
- Incident response and remediation procedures.
While we take reasonable steps to safeguard your information, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure. New York law generally expects businesses maintaining private information to implement reasonable administrative, technical, and physical safeguards, and New York breach rules also require notice in certain cases of unauthorized access to or acquisition of covered data. ication Policy
By using our services or submitting your information through the Website, you may consent to receive SMS communications from us, where permitted by law. These messages may include appointment reminders, scheduling updates, service-related notifications, billing notices, customer support messages, and, where you have provided appropriate consent, promotional communications.
SMS consent information is not shared with third parties or affiliates for their own marketing purposes.
Standard Messaging Disclosures:
- Message and data rates may apply.
- You can opt out at any time by replying “STOP.”
- For assistance, reply “HELP” or contact us using the information below.
- We will honor opt-out and consent revocation requests as required by applicable law.
Federal rules currently make clear that consent revocation can be made in any reasonable manner, and covered callers/text senders generally must honor revocation requests within the legally required timeframe. s and Choices
Subject to applicable law, you may have the following rights and choices regarding your personal information:
- To opt out of promotional emails by using the unsubscribe link included in those messages;
- To opt out of SMS messages by replying “STOP”;
- To request that we update or correct contact information you have provided to us;
- To contact us with questions or concerns about our privacy practices;
- To manage cookies and similar technologies through your browser or device settings.
Where required by applicable law, we will provide notice of certain data breaches affecting your personal information.
We may request information necessary to verify your identity before processing certain requests.
Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing services, maintaining business records, complying with legal obligations, resolving disputes, enforcing agreements, and protecting our business interests.
Retention periods may vary depending on the nature of the information, the purpose for which it was collected, and applicable legal, accounting, operational, or contractual requirements.
Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to understand how users interact with our Website, improve functionality, measure advertising performance, and support analytics and communications. You may control certain cookie settings through your browser or device settings. Please note that disabling cookies may affect the functionality of some parts of the Website.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the “Last updated” date below. Your continued use of the Website after any changes become effective constitutes your acceptance of the revised Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Email: fusewestny@gmail.com
Effective date: 04.08.2026
Last updated: 04.08.2026
